Privacy Policy
Last updated: January 2025
At fluidzero, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document search platform and related services.
Information We Collect
We collect information that you provide directly to us, including:
- Account information such as your name, email address, and organization details
- Documents and files you upload to our platform for processing
- Search queries and interactions with our AI-powered features
- Communications you send to us, including support requests
- Payment and billing information when you subscribe to our services
We also automatically collect certain information when you use our services:
- Device and browser information
- IP address and location data
- Usage patterns and feature interactions
- Log data and analytics information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our document search and AI services
- Process your documents and deliver accurate, cited search results
- Personalize your experience and provide relevant features
- Process transactions and send related information
- Send technical notices, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activities
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and penetration testing
- Strict access controls and authentication requirements
- Secure data centers with physical security measures
- Employee training on data protection and privacy practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict certain processing activities
- Data portability where applicable
- Withdraw consent at any time
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Escape Velocity Labs Inc.
Email: contact@fluidzero.ai
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.